Return Policy

Return Policy

 

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 14 days. We will gladly send out a replacement order or issue you a full refund.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 Item Not Received

If your order has not arrived within the estimated delivery window and tracking information is unavailable or indicates no movement for 10 business days beyond the expected delivery timeframe, please contact us. We will review the case and, if necessary, send out a replacement order or issue a full refund.

Returns

We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.

 

Lost or Stolen Packages

stoicwalls.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.